We do our utmost to ship our Gladskin products as carefully as possible. However, at high temperatures, the working of the active ingredient in our products (Staphefekt™) may potentially be adversely affected. With the help of the temperature indicator you can check if the quality of your product(s) are still able to be guaranteed.
When we are no longer able to guarantee the quality of your product:
- If a product has been exposed to temperatures above 30ºC for longer than 12 hours
- If a product has been exposed to temperatures above 38ºC
If one of the above options is indicated by the temperature indicator, please contact us directly. In order for us to be able to process your complaint as quickly as possible, we would like to receive the following information from you:
- Your order number
- The name of the product that you have ordered
- A photo of the temperature indicator
We will contact you as soon as we have received the above information.
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